1. Fourteen days, no reason required
For any purchase of goods made at a distance through the service, you have fourteen days from receipt to withdraw, without giving a reason and without penalty. The period runs from the day on which you — or a third party designated by you — take physical possession of the goods. For an order of several goods delivered separately, it runs from receipt of the last item.
2. How to exercise it
From your account, in the order details, or by email to assistance@skoleom.com stating the order number. A model withdrawal form is provided with the order summary; its use is not mandatory.
3. The return
The goods must be returned within fourteen days of notification of withdrawal, in a condition allowing them to be resold. Return costs are borne by you, unless otherwise stated before the order or unless the product is non-conforming or damaged, in which case they are covered.
4. The refund
The refund is made no later than fourteen days after the goods are recovered, or after proof of their dispatch if this reaches us first. It is made via Skoleom Pay, using the same means of payment as that used for the order, unless you expressly agree to another means. No fee is charged to you for the refund itself.
The refund covers the price of the goods and standard delivery costs. If you chose a faster delivery than the standard offer, the additional cost remains payable by you.
5. What cannot be withdrawn from
- Goods made to measure or clearly personalised.
- Perishable goods, or goods unsealed for hygiene reasons.
- Digital content not supplied on a tangible medium, where performance has begun with your express consent and your waiver of the right of withdrawal.
- Event tickets and leisure services on a specific date, for which the law excludes the right of withdrawal — the organiser's conditions apply and are restated before purchase.
6. Defective or non-conforming product
The legal guarantee of conformity and the guarantee against hidden defects apply, independently of withdrawal and at no cost to you. Write to assistance@skoleom.com: the group liaises with the seller.
7. Who refunds
Skoleom Group collects the payment and issues the refund. You do not need to look for the seller's contact: your contact is the group.
