1. Scope
These terms apply to sales concluded within the service, including purchases made inside audiovisual content through the Watch. Touch. Buy.® journey.
2. Seller
The seller's identity is shown on each reference and restated before the order is confirmed. Depending on the case, the seller is the brand itself, a partner retailer, or a group company for its own brands. Skoleom Group collects the payment and remits it to the seller under the terms agreed with them.
3. Prices
Prices are stated in euros, including all taxes, excluding delivery charges, which are shown before confirmation. A price displayed without an amount means the seller does not publish it: no value is made up, and the offer leads to a quote.
4. Orders
The order is concluded when payment is confirmed. A summary is sent to you by email, stating the seller, the product, the price and the delivery times.
5. Payment
Payment is made through Skoleom Pay, the group's payment service, without leaving the content. Accepted payment methods are shown at checkout. Payment data is not stored on our application servers.
6. Delivery
Delivery times and areas are shown before confirmation. In the event of a delay, you may request cancellation of the order under the conditions set out in the French Consumer Code.
7. Right of withdrawal
You have fourteen days from receipt to exercise your right of withdrawal, without having to give any reason. Statutory exceptions apply, in particular to personalised goods, perishable goods and digital content whose performance has begun with your consent.
8. Warranties
All sales benefit from the statutory warranty of conformity and the warranty against hidden defects, under the conditions provided by law.
9. Complaints and mediation
Any complaint may be sent to assistance@skoleom.com. If no solution is found, consumers may refer the matter free of charge to a consumer mediator, whose contact details are provided on request, or to the European Online Dispute Resolution platform.
