The product
What is Skoleom?A search engine and a platform that make what you see in an image or a video buyable. You watch content, you touch an item identified on screen, you buy it without leaving the content.
What does Watch. Touch. Buy.® mean?It is the trademark of the group's patented shopping journey, and its order: watch, touch, buy. It is never translated.
Do I need an account to watch?No. Search, viewing and product discovery are open to all. An account is used to buy, to save and to find your history.
Which content does it work on?On content distributed in Skoleom and on that of our integrated partners. For third-party platforms that have not integrated our technology, we show the title and open the platform on its own service: we do not claim to read what we do not read.
Buying and payment
Who sells the product I buy?The seller is shown on every item: the brand itself, a partner retailer, or the group for its own brands. The name displayed is always that of the actual seller.
What is Skoleom Pay?The group's payment service. It lets you pay on screen, without redirection and without leaving the video, by wallet, card or instalment payment depending on the case.
Who receives my payment?Skoleom Group collects the payment and pays the seller according to the terms agreed with them. The invoice states the seller's identity.
Is my card data stored?Payment data is never stored on our application servers. It is processed in a payment environment that complies with industry standards.
Can I get a refund?Yes, under the conditions set out on the Terms of sale page: a fourteen-day withdrawal period for distance purchases, subject to legal exceptions, and the legal guarantee of conformity.
Brands and products
My brand appears without my having asked.Its page was created automatically during a search. It contains only public information and your own published content. You can claim it, correct it or request its removal: marques@skoleom.com.
The product identified is the wrong one.Report it from the capsule or to assistance@skoleom.com. Visual recognition is never presented as certain: an item suggested without certainty is presented as a suggestion, not as an identification.
An unbranded garment is offered under the25x®.This is deliberate and disclosed. When no brand can be identified on screen, we do not guess: we offer the equivalent piece from our own catalogue, under its real name.
Data and security
Where is my data hosted?With Amazon Web Services (AWS), in European regions.
Is my content used to train models?Your private content and personal data are not used to train models intended for third parties.
How do I delete my account?From your account, or on request to donnees@skoleom.com. Deletion takes effect within thirty days, subject to legal retention obligations.
